Reuters Events: Customer Service & Experience East on November 07-08, 2023 in New York, United States

Reuters Events: Customer Service & Experience East on November 07-08, 2023 in New York, United States

Unified Strategy. Efficient Service. Effortless Experiences. Does your organization have the tools to truly delight your customers?

Amidst a landscape of mercurial technological trends and economic turbulence, service & experience leaders must remain focussed on the fundamentals of success; understanding customer needs, exceeding customer expectations, and doubling down on customer centricity. Only you can lead your organization to experience excellence through execution.

Reuters Events: Customer Service & Experience East 2023 brings together 300+ CCOs and senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.

The event is the ultimate platform for senior execs, innovative leaders and industry-shaping professionals to share their expertise, best practices, and success stories. Engage in dynamic discussions, participate in interactive workshops, and network with like-minded professionals who are passionate about enhancing customer experiences.

You will have the opportunity to learn from 50+ world class speakers as they explore the roadblocks and silos preventing a seamless customer experience in your organization. Through real-world case studies and networking with industry experts, you will gain the actionable strategies, tools, and insights to effectively demonstrate ROI, implement data-driven insights, and drive service efficiency throughout your organization.

Companies taking the stage in New York so far: Verizon, Hilton, Aflac, Wells Fargo, Citizens Bank and many more.

Together let’s build better experiences for your customers.

SECURING INVESTMENT & DEMONSTRATING ROI

Service & Experience leaders are under pressure to showcase the value of their respective functions. They must identify key metrics and develop a common language to communicate success in a way that crucial stakeholders within the organization can understand. Only then can they secure further investment to grow & develop their departments.

 

IMPLEMENTING DATA-DRIVEN INSIGHTS

With access to a wealth of data generated by customers at various touchpoints across the customer journey, CS & CX leaders can to develop a truly holistic understanding of the customer. How can this understanding refine customer journeys, exceed customer expectations and proactively tackle service challenges? Develop tangible, actionable insights and champion their implementation throughout your organization.

 

SERVICE EFFICIENCY & AGENT EMPOWERMENT

Empowering service agents to provide a higher level of service whilst improving contact centre efficiency and reducing costs is a tale as old as time. Crucially, service leaders must deliver these results whilst working with reduced budgets and heightened customer needs. The answer lies in a granular approach; scrutinizing every detail of their service strategy, leaving no stone unturned, and ensuring that each step of the service journey adds value and maintains efficiency.

 

INTEGRATION & CONSOLIDATION OF CX

As CX matures as a discipline, it's position in the organizational structure is shifting. To deliver truly seamless experiences, CX must integrate into the very DNA of your organization, aligning customer-focussed goals with overall business strategy and ensuring that both front-end and back-end departments are working in harmony with the customer in mind.

Name: Reuters Events
Website: https://reutersevents.com/

Reuters Events is one of the largest and fastest growing events companies anywhere in the world. Reuters Events serves a diverse range of industries and places a focus on the challenges and opportunities resulting from technological and strategic innovation.
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