Annual All-Russian Conference - Client Service Forum on June 23-25, 2021 in Moscow, Russia

Annual All-Russian Conference - Client Service Forum on June 23-25, 2021 in Moscow, Russia

  • Communication channel management - what can be automated and what cannot?
  • How to digitize and take control of all aspects of customer service in a company?
  • How does customer-centricity change the company from the inside?
  • The introduction of artificial intelligence, bots, auto-dialing into the service - how do customers react?
  • Working with reputation and reviews on the Internet
  • CX online: what do customers expect from e-commerce in 2021?
  • Loyalty program transformation: what does a modern Russian client expect?
  • From Customer Journey Map to Service Blueprint
  • How artificial intelligence helps you get closer to your customer
  • Customer Employee Journey: how to keep engagement high even in a remote work format?
  • Universal soldier: the necessary set of hard and softskills for the first line employee
  • Working with the younger generation. How to instill customer-centricity in Gen Z
  • Special client service day in B2B

Name: INTERFORUM
Website: https://interforums.ru/
Address: Ibragimova st 31

InterForum is an independent organizer of business forums and conferences in Russia
Description Price Date
Special offer USD 575.00 Before May 27, 2021
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