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Annual All-Russian Conference - Client Service Forum on June 23-25, 2021 in Moscow, Russia
- Event Type: Conference
- Presentation: Physical
- Website URL: https://interforums.ru/cs21/home
- Program URL: https://interforums.ru/cs21/program
- Contact URL: https://interforums.ru/contacts
- Contact E-mail: [email protected]
- Location: Moscow, Russia
- Date: June 23-25, 2021
- Final Submission: May 28, 2021
- Organization: INTERFORUM
- Conference Tags: marketing public relations customer relationship management digital marketing mobile marketing b2b marketing customer experience
- Communication channel management - what can be automated and what cannot?
- How to digitize and take control of all aspects of customer service in a company?
- How does customer-centricity change the company from the inside?
- The introduction of artificial intelligence, bots, auto-dialing into the service - how do customers react?
- Working with reputation and reviews on the Internet
- CX online: what do customers expect from e-commerce in 2021?
- Loyalty program transformation: what does a modern Russian client expect?
- From Customer Journey Map to Service Blueprint
- How artificial intelligence helps you get closer to your customer
- Customer Employee Journey: how to keep engagement high even in a remote work format?
- Universal soldier: the necessary set of hard and softskills for the first line employee
- Working with the younger generation. How to instill customer-centricity in Gen Z
- Special client service day in B2B
Name: INTERFORUM
Website: https://interforums.ru/
Address: Ibragimova st 31
Description | Price | Date |
---|---|---|
Special offer | USD 575.00 | Before May 27, 2021 |
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